Return & Refund Policy – UK Customers

At our online store, we are committed to providing high-quality cannabis products and ensuring a satisfying shopping experience for our UK customers. If you are not completely satisfied with your purchase, please read our return and refund policy below.

Eligibility for Returns

Due to the nature of cannabis vapes, cartridges, and edibles, we are only able to accept returns under the following conditions:
• The product is damaged, defective, or incorrect upon delivery.
• You have contacted us within 7 days of receiving your order.
• The product is unused, unopened, and in its original packaging.

Please note that used or opened products, including vapes and edibles, are not eligible for return due to safety and hygiene reasons.

How to Request a Return

If your order meets the return eligibility criteria:
1. Contact our UK customer support team at sales@thccannacart420.com
2. Provide your order number, product details, and a photo of the damage or defect.
3. Our team will review your request and provide instructions for returning the item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued using the original payment method.
• Shipping fees are non-refundable, except in cases of our error or damaged products.

Exchanges

We currently do not offer direct product exchanges. If you receive a damaged or incorrect product, we can issue a replacement after inspecting the returned item.

Shipping for Returns

UK customers are responsible for return shipping costs, unless the return is due to our error or a damaged/defective item. Use a trackable shipping service to ensure your return reaches us safely.

Contact Us

If you have any questions about our return policy or need assistance, please contact our UK customer support team:
• Email: sales@thccannacart420.com
• Phone: [insert phone number]• Live chat

We are committed to resolving your concerns promptly and ensuring a positive experience for all UK customers.